The Sofia-registered tour operator Robinson Tours has declared insolvency after leaving dozens of Hungarian tourists without the vacations they had already paid for on Bulgaria‘s Black Sea coast.
The company announced that it “no longer has the necessary financial resources to fulfill its obligations” and has filed a request with the Commercial Department of the Sofia City Court to begin bankruptcy proceedings. According to the Hungarian tourism website Turizmus.com, affected customers have been advised to seek compensation from Robinson Tours’ insurer, Axiom Insurance Company AD.
In its explanation, the tour operator cited several factors behind its financial collapse. The company pointed to uncertainty caused by the crisis in the Middle East, rising aviation fuel prices that reduced turnover, increased competition from low-cost airlines operating flights to Bulgaria, and what it described as market distortions created by new tourism companies offering aggressive deals in Hungary.
Robinson Tours EOOD is registered in Sofia and is owned and managed by Hungarian citizen Aron Jakoc.
The company’s financial problems are not new. Hungarian news outlet Index.hu recalled that Robinson Tours, while previously operating as a Hungary-registered tour operator, ceased operations in 2020 after coronavirus travel restrictions severely disrupted the tourism industry. At that time, affected travelers were compensated through the company’s insurance coverage. The company later returned to the Hungarian market and launched new holiday packages for 2026, including charter vacations to Bulgaria.
Among those affected is Nikolay, a Bulgarian who has lived in Hungary with his family for many years. He told OFFNews.bg that after booking a two-week vacation to Sunny Beach in January, he received a text message on August 1, just one day before departure, informing him that the trip had been canceled.
“Please do not go to the airport, unfortunately we are forced to cancel your trip,” the message said.
Nikolay had paid a total of 3,540 euros for three people, covering return charter flights between Budapest and Burgas, a 120-euro fuel surcharge, hotel transfers, and 14 nights at an all-inclusive hotel in Sunny Beach.
Further reading: Dozens of Hungarians Left Without Prepaid Bulgaria Vacations
He said Robinson Tours stopped answering phone calls after canceling the trip. The family later received an email stating that the company would not provide the transportation or accommodation agreed under the contract and would no longer respond to telephone inquiries.
Dozens of other Hungarian travelers have reported similar experiences. A Facebook group created for passengers affected by Robinson Tours attracted more than 850 members within a few days. According to posts shared in the group, many customers contacted hotels in Bulgaria directly after their flights were canceled, only to discover that their reservations had also been canceled.